Service at the desk is prompt when paying and receiving your ticket for service. The service line is quite slow because of the amount of vehicles, which is understandable on a busy evening. Very disappointed in the service itself, went in for an alignment and left with the same issue, probably adjusted 60%. Wouldn't recommend for service, they get busy enough that quantity and quality are not the same. It was my first time here and I may have caught them on a bad day, but don't believe I will go out of my way to return. Best of luck!